Returns and Exchanges Policy

At TVO ILC, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Simply follow our streamlined process to ensure a quick and hassle-free refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the items you wish to return from your order history to receive a return authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.